How we handle your information & why it matters
Last Updated: January 2024
Look, we get it - privacy policies can be a slog to read through. We've tried to keep this one straightforward and honest about what we do with your info. If something's unclear, just give us a call at (604) 555-0127.
When you reach out through our contact form or email us directly, we'll collect your name, email address, phone number, and whatever details you share about your project. Pretty standard stuff - we need this to actually respond to you and understand what you're looking for.
We're not gonna sell this to anyone or spam you with newsletters unless you specifically ask for updates.
Like most websites, we use cookies and analytics tools to see how people interact with our site. This includes things like which pages get visited, how long folks stick around, and what device you're using. It's anonymous data that helps us figure out if our website's actually useful or if we need to rethink things.
You can disable cookies in your browser settings if that's not your thing, though some features might not work as smoothly.
Once we start working together, we'll obviously collect more detailed info about your project - site plans, photos, budget considerations, design preferences, that sort of thing. This stays confidential and is only shared with team members who need it to get your project done right.
We take security seriously, but let's be real - no system is 100% bulletproof. That said, here's what we do:
Sometimes we need to loop in engineers, contractors, or consultants on your project. They'll only get the info they need to do their part, and they're bound by their own professional confidentiality agreements.
If we're legally required to disclose something - like a court order or regulatory request - we'll have to comply. But we'd notify you first unless we're legally prevented from doing so.
Your data, your rules. Here's what you can do:
We use a few different types of cookies to keep things running smoothly:
| Cookie Type | What It Does | Can You Disable It? |
|---|---|---|
| Essential | Makes the website actually work - things like remembering you're logged in or keeping items in your inquiry form | Not really - these are necessary |
| Analytics | Helps us understand how people use the site so we can make it better | Yep, through your browser settings |
| Performance | Speeds things up by remembering your preferences | Sure can |
We use a handful of external services that might collect some data:
These services have their own privacy policies, which we'd recommend checking out if you're curious about how they handle data.
We're based in Vancouver, Canada, and most of our data stays right here. However, some of the cloud services we use have servers in other countries. If your data ends up crossing borders, we make sure those services meet Canadian privacy standards.
We might update this policy from time to time - usually when we add new services or if regulations change. When we do, we'll update the "Last Updated" date at the top and let active clients know if it's a significant change.
If you've got questions about this privacy policy or how we handle your data, we're here to chat. Seriously, don't hesitate to reach out.